A woman attempted to sell her car on Facebook Marketplace. She says that a dealership expressed interest but changed its mind after seeing her Carfax report.
Now she’s confused by what the paperwork shows
Florida real estate agent and TikTok creator Deziree (@saleenbitty351) posted a video about her ordeal on Nov. 12. In the video, she said, "Story time: I have a vehicle that’s for sale. I post it on Facebook Marketplace. This dealership reaches out to me, says they’re interested in the car: 'Send me the VIN.' I do all that. They come back to me and say, ‘Never mind, we looked at your Carfax, and there’s a mileage discrepancy.’"
Dealership Finds Carfax Discrepancy
Deziree doesn't understand why Carfax reports a mileage discrepancy. She says this wasn’t possible because the car hadn’t been anywhere but the dealership and was still under warranty.
The dealer sent Deziree the Carfax paperwork, she says, and she saw that a company called Tire Choice tied her VIN to another person’s vehicle when it reported mileage to the dealer management system that Carfax gets its data from. "Well, that vehicle has been there twice—not under me," she says.
That left her in a serious bind. "I need to sell this car, but it looks like on Carfax that there’s a mileage discrepancy," she says.
Deziree says she then called the store listed on the Carfax, which is two hours from where she lives. The person who answered the phone allegedly told her that he saw in the system that they, in fact, used the wrong license plate and VIN when entering mileage for a customer’s vehicle.
"‘This is for a guy named Tony,’" she recalls the man saying. "Well, my name isn’t Tony, and neither is my husband," she purportedly replied. The employee then allegedly told her that she would have to call Carfax and resolve the issue directly with them.
Should She Have to Fix the Carfax?
In the comments section, viewers reacted to Deziree’s Carfax discrepancy. Many urged her to escalate this with corporate or consult an attorney, presumably to potentially pursue action against the tire shop.
"Call Carfax," wrote one person. "If there’s no resolution, call a lawyer."
"This happens all the time," a second said. "I have a close friend that buys and sells cars and he sees that most of the time it happens from oil change companies."
"Yes, unfortunately, you do [have to call Carfax]," advised a third viewer. "Because Carfax will want you to verify you are the owner before they fix anything. That said, most private party buyers won’t care that much because they will see that it’s just an oops. And a mileage report from a tire shop doesn’t brand a title as ‘true mileage unknown’ that I’ve ever seen."
Deziree replied, "You are correct. Some private parties are still looking it up, which I thought was wild, but I’m going to try and fix it. I have all the documents now, so hopefully."
How to Make a Correction to a Carfax Report
An oil change or tire shop accidentally misentering the license plate number or VIN isn’t uncommon. Generally, the owner learns about this when they trade in their vehicle or sell it to a third party on an online marketplace.
If there’s an error on your Carfax report, you can fill out an online form to request a correction. You’ll need to provide supporting documents and confirm that you’ve first contacted your local DMV, police department, or insurance company for assistance. Once you’ve submitted the request, Carfax will review the request and get back to you with an answer.
Motor1 contacted Deziree via TikTok comment and direct message. We also reached out to Tire Choice via online contact form for comment.
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